Privacy Policy

Introduction

At Atienzo Handmade Pet Accessories, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

When you browse our store or place an order, we collect the following types of information:

Personal Information: Your name, billing address, shipping address, email address, and phone number.
Payment Information: Payment details (such as credit card numbers) are processed securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card information on our servers.
Automatically Collected Information: We automatically collect certain information about your device, including your IP address, browser type, and time zone, using cookies and similar tracking technologies provided by our hosting platform, Wix.

How We Use Your Information

We use the information we collect to:

Process, fulfill, and ship your orders.
Communicate with you regarding your order status, shipping updates, or customer service inquiries.
Screen our orders for potential risk or fraud.
Provide you with marketing communications (only if you have explicitly opted in to receive them).

Sharing Your Information

We do not sell or rent your personal information to anyone. We only share your data with trusted third parties necessary to operate our business:

Wix: To power our online store and manage customer data securely.
Payment Processors: To process your transactions safely.
Shipping Carriers: (e.g., USPS) To generate shipping labels and deliver your handmade items to your address.
Legal Compliance: We may share your information to comply with applicable laws and regulations, or to respond to a lawful request for information we receive.

Data Retention

When you place an order through our store, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for accounting, tax, and legal purposes.

Your Rights

Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our website.

Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the contact form on our website.